Around Technologies Inc.

Privacy Policy

Effective Date: August 7, 2025

This Privacy Policy explains how Around Technologies Inc. ("Around Technologies," "we," "us," or "our") collects, uses, shares, and protects personal information when you interact with our website, located at https://thearoundhub.com, our mobile applications, and any related products or services (collectively, the "Services").

We are committed to protecting your privacy and being transparent in how we handle your data. This Policy complies with all applicable privacy laws in the State of New York, the State of New Jersey, and other relevant jurisdictions. By using our Services, you consent to the practices described below.

1. Information We Collect

To provide and improve our Services, we collect various types of personal information, depending on how you engage with the platform.

When you create an account, we collect your email address, mobile phone number, and a secure password. These details are used to authenticate your identity, protect your account, and enable important communications such as order confirmations, receipts, and service alerts. Your phone number may also be used for SMS updates and two-factor authentication for additional account security.

We may also collect your full name to personalize your experience and ensure deliveries are accurately addressed. Age or birth year is collected to verify eligibility, and you may optionally provide information such as gender or language preference to help us improve accessibility and marketing relevance. These optional details are used only in aggregate and are never linked to your identity.

With your consent, we gather GPS data from your mobile device while the app is being used to help track orders and optimize delivery routes. Your zip code and physical delivery address are necessary for determining service eligibility, coordinating delivery or pickup, and eliminating the need to re-enter information each time you place an order.

We retain communication data such as in-app messages, calls to delivery drivers or merchants, and customer service interactions via email or live chat. These records are stored securely and used to improve service, resolve issues, and maintain quality control.

Technical data is also collected automatically. This includes information about the browser and device you use, your operating system version, and usage patterns such as session duration, navigation behavior, and any errors encountered. We use cookies and tracking technologies to maintain login sessions, remember preferences, and understand how users interact with the platform so we can continue improving the experience.

When you place an order, we collect details such as pickup and dropoff locations, the items purchased, special instructions, and the identities of the driver and vendor fulfilling your request. We retain this data to support order tracking, customer service, and reordering functionality, as well as to analyze historical patterns for future service enhancements.

2. How We Use Your Information

We use your information primarily to operate and improve our Services. This includes maintaining your account, processing orders, and optimizing performance to ensure the platform remains stable, responsive, and user-friendly. For example, technical data may be used to balance server loads and resolve bugs, while location data enables accurate, real-time tracking and efficient routing.

We also use personal information to tailor your experience. By analyzing your location, preferences, and usage history, we can recommend nearby businesses or services that are likely to interest you. This data also supports product testing and analytics to refine features and offerings.

We may contact you for various purposes, including updates on your order, responses to customer service inquiries, service announcements, or marketing communications (if you’ve opted in). These communications may occur via email, SMS, or in-app notifications.

Your data also plays a crucial role in protecting our platform and its users. We apply machine learning techniques to detect fraud, monitor suspicious behavior, and resolve disputes fairly. These measures help us maintain a secure environment for all users.

In addition, we may use your information to fulfill legal or regulatory obligations. This may include archiving transaction records for tax purposes, complying with local laws, or cooperating with lawful investigations.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data under certain necessary circumstances.

We work with trusted third-party providers who help us deliver the Services. For example, we partner with companies that handle payment processing, customer support, analytics, and email communications. These providers are contractually obligated to protect your data and may only use it to perform the functions we've assigned to them.

When you place an order, we share limited information with merchants and couriers as needed. This includes your name, delivery address, the contents of your order, and any special instructions, all of which are necessary to fulfill the transaction. We only share what’s strictly required and limit access accordingly.

We may disclose data if required by law, such as in response to subpoenas or court orders. We may also share information to enforce our Terms of Service, respond to legal claims, or prevent fraud or harm. Where permitted, we will notify you before doing so.

4. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to deliver a better user experience. Cookies help manage sessions, keep you logged in, and remember your preferences, such as language or address.

Some cookies are essential for the site to function properly, while others help us understand how users interact with the platform. We may also use cookies to deliver personalized advertising based on your interests, in accordance with applicable laws and your preferences.

You can manage or disable cookies through your browser settings. However, some features of the Services may not work correctly without them.

5. Data Retention

We retain your personal data for as long as it is necessary to provide the Services, fulfill the purposes described in this Policy, or meet legal obligations.

If you have an active account, we will retain your data until you request its deletion or until your account becomes inactive. Certain types of data, such as transaction records, may be retained for longer periods in compliance with financial and legal regulations.

You may request deletion of your data at any time by contacting us at info@thearoundhub.com. Some information may be retained temporarily for fraud prevention, legal defense, or other legitimate purposes.

6. Security

We take your data security seriously and employ a layered security strategy to protect your information.

We use strict access controls to ensure that only authorized personnel can access personal data, and only for legitimate business purposes. We regularly audit our systems and perform vulnerability scans to proactively identify and address risks.

Although we implement best-in-class security measures, no online system is entirely immune to threats. In the event of a data breach that affects your information, we will notify you promptly in accordance with applicable laws.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, technology, or our business practices.

When updates occur, we will revise the “Effective Date” at the top of this page. If the changes are material and impact your rights, we will provide notice through the app or via email. We encourage you to review this Policy periodically to stay informed about how we protect your data